At DoorDash, security is constantly a major priority. The overwhelming majority of deliveries on our system – much more than 99.99% – are concluded without having any basic safety-similar incident at all and the amount of motor car or truck fatalities involving Dashers is considerably significantly less than the nationwide regular. Even so, we’re regularly operating hard to make dashing even safer for the reason that any harm, any demise is a tragedy.
We not long ago released various new security capabilities which includes SafeDash™ Verify-In to give Dashers bigger peace of thoughts while dashing, Authentic-Time Basic safety Alerts to support maintain Dashers out of harm’s way, and earning it less difficult than at any time for Dashers to report a security incident. These initiatives build on the measures we have currently put in position, like free of charge occupational incident insurance plan for Dashers and our in-app protection toolkit, SafeDash™.
These days, DoorDash is taking the future action forward and saying a new set of safety initiatives to additional aid Dashers continue to be harmless and focused though on the road. The new initiatives involve empowering some Dashers with highly developed telematics, decreasing the variety of notifications though dashing, restricting in-application interactions and generating the to start with dash even much easier.
Empowering Dashers With Sophisticated Telematics
DoorDash has released a pilot to enable Dashers who selected to take part much better understand and learn from their individual driving behaviors to keep even safer when driving. We’ve partnered with Cambridge Mobile Telematics (CMT), the world’s premier telematics services company, to give collaborating Dashers entry to their DriveWell Go® application.
Here’s how it operates: Dashers who selected to take part in the pilot downloaded and use the DriveWell Go® app when they are dashing. The application works by using critical info about pace, distance traveled and braking, in order to deliver Dashers with beneficial and real-time insights about their driving.
Released in late 2022, 1000’s of Dashers throughout the U.S. are collaborating in the pilot, and we are analyzing responses about the pilot to enable tell the pilot’s potential and how we might evolve the initiative to finest provide Dashers.
Reducing Notifications Even though Driving
To aid Dashers keep concentrated even though on the highway, we’re rolling out modifications that will decrease the quantity of in-app notifications Dashers could get whilst dashing. Even though driving, Dashers will obtain pick notifications these as a change to the delivery tackle, messages from their buyer, or if an get has been reassigned just after becoming timed out. Other notifications will be muted until the Dasher implies in the application that they’ve arrived at their place. These improvements have been rolled out to all iOS customers and will be step by step rolled out to Android customers in the coming months.
Encouraging Clients to Information Safely
We’re also encouraging consumers not to reach out to their Dashers to chat by means of the app when the Dasher is driving. When customers deliver a concept to their Dasher though their Dasher is driving, they will now obtain a notification that their Dasher could be on the street. The concept encourages shoppers to rethink messaging the Dasher whilst they are driving and can help manage expectations that their Dasher might not react straight away. Data from our original pilot identified this message lowered customer’s in-app messaging to Dashers although the Dasher is driving.
Brief, Easy A person-Tap Messaging
To even further increase the dashing experience, we are piloting a new 1-faucet response characteristic to make in-app messaging less difficult for Dashers. Dashers will be able to very easily reply to a customer’s information with just a solitary tap of a button. Depending on the customer’s concept, Dashers will have a handful of normally-employed responses to reply with, these kinds of as ‘I’m on my way to the store’ or ‘I’m waiting around for your buy.’ We system to launch the first pilot soon.
Producing it More simple to Decrease Orders
We’re making it even simpler for Dashers to drop an get if they opt for. We have launched a pilot wherever Dashers can drop an purchase with just two faucets of the application. Importantly, Dashers can still drop an get devoid of ever getting to contact the app by merely not accepting the order. This even more streamlined drop procedure will be rolled out throughout 2023.
Earning To start with Dashes Even Simpler
We’re dedicated to locating even far more methods to aid new Dashers have an understanding of what a supply is before they at any time get on the highway. By exhibiting them exactly what to hope in the application, we’re environment the stage for an ever superior – and more importantly – even safer 1st dash. Now, Dashers will have the chance to go by means of a small demo purchase in their Dasher application as portion of their indication up procedure. This demo normally takes them as a result of the overall buy encounter – from accepting an buy to marking it finish – and gets rid of any guesswork or nervousness that may appear with their first delivery.
Importantly, our work to make dashing even safer and better is in no way concluded. We’re always listening to our community of Dashers for strategies to even further boost their knowledge on the highway, and we will go on doing the job tirelessly to establish new protection features and initiatives.